Client Story
Bina Williamson, Travel Agent (NSW) | Travel Plans International Pty Ltd
Personalised Support That Travels the Distance
Bina Williamson, a Sydney-based travel agent, had struggled with poor communication and late bookkeeping from her previous accountant. Since partnering with Cotchy, she’s found the professionalism and care she needed — gaining peace of mind and renewed confidence in her business journey.
About Travel Plans International
Bina is a home-based travel agent in Sydney with a thriving, loyal client base built almost entirely through word-of-mouth referrals. Whether it’s booking international adventures, domestic flights, hotels, cruises, trains or complete travel packages, her focus is always on delivering tailored service and attention to detail — and that’s what keeps her clients coming back.
But when it came to managing the financial side of her business, things weren’t running as smoothly.
“Before working with Cotchy, I had an accountant who was in the same building as my former office, but communication was a constant struggle. Calls weren’t returned, monthly bookkeeping was consistently late, and there was little understanding of how a travel agency operates. It was frustrating and left me feeling unsupported.”
A Trusted Recommendation That Made All the Difference
Things changed when Bina was referred to Vishal Devle from Cotchy. Despite being located in Melbourne, Vishal came highly recommended — and distance has never been an issue.
“Even though he’s based in Melbourne and I’m in Sydney, I decided to give it a go — and I’m so glad I did.”
Since partnering with Cotchy, Bina says she finally feels supported and understood in her business.
More Than Just Numbers
“Vishal has been incredible. His professionalism, personal care, and clear communication have made a huge difference. He genuinely takes the time to explain how my business is performing and offers thoughtful suggestions on how I can improve and grow. I feel supported and informed in a way I never have before.”
This high level of personalised support and open communication has given Bina something every business owner needs: peace of mind.
What do you like most about the Cotchy service?
“What stands out the most is how committed and caring they are. It never feels transactional — they truly care about me and my business, and it shows in every interaction.”
Spreading the Word – Would you recommend Cotchy to others?
“Absolutely! I often recommend Vishal to others. I talk about how professional, kind, and thorough he is, and how much peace of mind he’s given me. Working with Cotchy has been one of the best business decisions I’ve made.”