Terms and conditions
Clear expectations make great partnerships.
This Web Site (the “Site”) is an online information service provided by Cotchy® (the “Company”), and is subject to your compliance with these terms and conditions set forth below.
Please read this page carefully. By using this website, you agree to these Terms of Use.
Effective Date: 3 July 2026 | Last Reviewed: 3 July 2026
This page states the terms and conditions under which you may use the Site and any other product or service offered for sale by the Company through the Site. The right to use products or services by the Company is personal to you and is not transferable to any other person or company.
The Company reserves the right to change the terms and conditions applicable to the Site, or to impose new terms and conditions. Such modifications or additions shall be effective immediately upon notice to each client. Notice may be given by any reasonable means including, but not limited to, posting a revised version of this Agreement on the Internet or notification by electronic mail. Any use of the Site after such notice shall conclusively be deemed to constitute acceptance by you of such modifications, additions, or deletions. You have the responsibility to periodically review the posted terms and conditions to be aware of such revisions.
1. About These Terms
These Terms of Use (‘Terms’) apply to all visitors to the Cotchy Pty Ltd (ABN 96 633 381 754) website at cotchy.com.au (‘Site’). They govern your use of the Site only and are separate from our Client Services Agreement, which applies to clients who engage Cotchy for professional services.
We may update these Terms at any time by posting a revised version on the Site. Continued use of the Site after any update constitutes your acceptance of the revised Terms.
2. Intellectual Property
All content on this Site – including text, graphics, images, logos, icons, videos, and data (‘Content’) – is owned by or licensed to Cotchy and is protected under the Copyright Act 1968 (Cth) and other applicable Australian and international intellectual property laws.
You may view and print pages from the Site for your own personal, non-commercial use. You must not, without our prior written consent:
- Reproduce, republish, upload, post, transmit, or distribute any Content in whole or in part
- Modify or create derivative works based on any Content
- Use any Content for commercial purposes
- Use any Content to train artificial intelligence models or datasets
- Remove or alter any copyright, trademark, or other proprietary notices
All trademarks, service marks, and trade names on this Site are the property of Cotchy or their respective owners. Nothing on this Site grants any licence or right to use any trademark without prior written permission.
3. Acceptable Use
You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Site. You must not:
- Use the Site in any way that breaches any applicable local, national, or international law or regulation
- Use the Site to transmit unsolicited commercial communications
- Use any automated tools, bots, scrapers, or data mining tools to access or extract content from the Site
- Introduce any viruses, malware, or other harmful code to the Site
- Attempt to gain unauthorised access to any part of the Site, its servers, or any system or network connected to the Site
- Impersonate any person or entity, or falsely represent your affiliation with any person or entity
4. Cookies and Tracking
Our Site uses cookies and similar tracking technologies to operate effectively and to support our marketing activities. A full description of the cookies we use – including strictly necessary, functional, analytics, and marketing cookies – is set out in our Privacy Policy at cotchy.com.au/privacy-policy/.
When you first visit the Site, you will be presented with a cookie consent notice. You can accept all cookies, reject non-essential cookies, or customise your preferences. You can update your preferences at any time via the cookie settings link in the footer of our website.
5. Disclaimer
5.1 General Information Only
The Content on this Site is provided for general informational purposes only. It does not constitute professional accounting, taxation, business advisory, Virtual CFO, financial, or legal advice. You should not rely on any Content on this Site as a substitute for obtaining advice from a qualified professional.
Cotchy makes no warranty that the Content is accurate, complete, current, or free from errors. We reserve the right to change or remove Content at any time without notice.
5.2 Website Availability
We do not guarantee that the Site will always be available or that access will be uninterrupted, timely, or error-free. We may suspend, withdraw, or restrict access to all or part of the Site for business or operational reasons without notice.
6. Limitation of Liability
To the fullest extent permitted by law, Cotchy and its officers, directors, employees, and agents are not liable for any loss or damage – whether direct, indirect, incidental, special, or consequential – arising from your use of, or inability to use, this Site or its Content.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other non-excludable statutory guarantee.
7. Third-Party Links
This Site may contain links to third-party websites. These links are provided for convenience only. Cotchy does not control, endorse, or accept responsibility for any third-party websites or their content, and inclusion of a link does not imply endorsement.
We recommend you review the terms of use and privacy policies of any third-party websites you visit.
8. Privacy and Data Collection
Our collection, use, and disclosure of personal information obtained through this Site is governed by our Privacy Policy at cotchy.com.au/privacy-policy/. By using this Site, you consent to the data practices described in that policy.
9. Use of Artificial Intelligence Tools
Cotchy may use artificial intelligence (AI) tools in our internal operations, including for drafting communications, summarising documents, and supporting administrative tasks. We do not input identifiable client data into public AI platforms without appropriate safeguards in place.
Content generated using AI tools is reviewed by our team before use. AI-generated content does not constitute professional advice.
10. Feedback and Reviews
We value feedback from our clients and website visitors. If you have a concern or complaint about Cotchy or our services, we encourage you to contact us directly at support@cotchy.com.au before posting a review or complaint publicly. We are committed to resolving issues promptly and fairly.
Any feedback you provide to us may be used to improve our services. We may, with your permission, use positive feedback and testimonials in our marketing materials.
11. Governing Law
These Terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria and the applicable federal courts of Australia in connection with any dispute arising under these Terms.
12. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.
13. Contact Us
For any questions about these Website Terms of Use, please contact:
Cotchy Pty Ltd
ABN 96 633 381 754
Email: support@cotchy.com.au
Phone: 1800 268 249
Website: cotchy.com.au
If you have any questions about these Terms, please contact us at support@cotchy.com.au.
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