Client Story
Nicole Browne — Founder, Marrok
Financial Clarity for a Startup Built on Passion and Purpose
As a solo founder growing a wellness brand from the ground up, Nicole from Marrok knew she needed trusted financial support to keep things running smoothly. With Cotchy handling her bookkeeping, reconciliation, and BAS, she now has the clarity and confidence to focus on building her brand — not chasing numbers.
Bringing Moroccan Wellness to Australian Homes
Marrok is a boutique e-commerce brand founded by Nicole, offering traditional Moroccan skin and body care to customers across Australia. With products sourced directly from Morocco and sold online and at Sydney markets, Marrok blends ancient self-care rituals with modern lifestyles.
As a solo founder building her brand from scratch, Nicole wears many hats — from navigating import regulations and currency exchange to managing marketing, packaging, postage, and day-to-day operations.
“As a tiny startup, I’m putting in my own money and doing everything myself. I’m dealing with import/export, foreign exchange, rules and regulations, marketing, and more — all while learning as I go.”
When Bookkeeping Becomes Too Much
With so many moving parts in a growing startup, Nicole knew that managing the financial side alongside everything else would stretch her time and focus too thin.
“Tracking capital investment transfers, managing cost of goods in foreign currency, BAS applications, and reconciling sales from both online and in-person channels was going to be too much — and not a good use of my limited time.”
She knew she needed support that was efficient, experienced, and aligned with the unique challenges of small businesses.
Why Marrok Chose Cotchy
Nicole was already familiar with Cotchy through another business she’s involved in — and knew they’d be the right fit.
“Cotchy had already proven themselves to be efficient, effective, and easy to work with. They’re also friendly and really understanding of the challenges small businesses face. It made sense to have them involved from the early days of this new venture.”
Support From the Ground Up
Since joining forces with Cotchy, Nicole has had the confidence to focus on her business, knowing the finances are taken care of.
“They organised all the expenses and sales in Xero for the past 12 months, lodged BAS, and helped manage business expenses for an overseas trip I had to meet suppliers, source products, and create promotional content. I know everything has been done properly and is up to date.”
Proactive, Personable and Reliable
For Nicole, the standout feature of Cotchy’s service is the people behind it.
“The Cotchy team is very efficient and proactive in their communications. And they’re really easy to work with.”
Whether it’s staying on top of compliance or answering questions quickly, she knows she can rely on Cotchy to keep things running smoothly.
I’d Recommend Cotchy to Others
“Cotchy are great for small business — they take care of your bookkeeping and accounting like they’re a department of your organisation.”
As Marrok continues to grow, Cotchy remains a trusted partner behind the scenes, offering structure, clarity, and confidence in the numbers.
Want to Learn More About Marrok – Hammam at Home?
Explore the Marrok range and traditional Moroccan self-care at marrok.com.au.